Delivery Information

Delivery Information

At The Micro Weave, we understand how important it is to receive your hair extensions promptly. Our goal is to make your shopping experience as seamless and efficient as possible. Below, you’ll find detailed information regarding our delivery policies and procedures.

Free UK Mainland Delivery

We are pleased to offer FREE postage for all orders within the UK mainland. We use Royal Mail to ensure your products are delivered safely and reliably.

Processing and Delivery Times:
Once you place your order, the entire process—including picking, packing, and delivery—takes approximately 3-5 business days. Please note that these are business days, which means Monday to Friday, excluding public holidays.

Tracking Your Order

Upon dispatch of your order, you will receive a confirmation email containing a tracking number. You can use this number on the Royal Mail website to monitor the status of your delivery. This feature allows you to follow the journey of your order from our warehouse to your doorstep.

Late Deliveries

While we consistently aim to meet the delivery times mentioned, occasionally, delivery schedules might be impacted by factors outside our control. If your delivery is delayed, we kindly ask you to wait up to 10 business days for your order to arrive. If you have not received your order after this period, please get in touch with us. Our customer service team will make every effort to resolve the issue, locate your order, and ensure its prompt arrival.

Contact for Late or Missing Deliveries:
Email: Contact us

What to Do If Your Order Hasn’t Arrived

If your order hasn’t arrived within the expected timeframe, we recommend taking the following steps:

1. Check Your Tracking Information: Use the tracking number provided in your dispatch confirmation email to check the current status of your delivery.
2. Look for a Delivery Notice: Occasionally, Royal Mail may leave a delivery notice if you were not available when they attempted delivery.
3. Check with Neighbours: It’s worth asking your neighbours to see if the courier left the parcel with them.
4. Contact Us: If you’ve taken the above steps and still have no information on your order, please contact our customer support.

Amendments to Delivery Address

Please ensure that your delivery address is accurate when placing your order. If you need to amend the delivery address after your order has been placed, contact us immediately. We cannot guarantee that changes to the delivery address will be made before the parcel is dispatched, but we will do our utmost to accommodate your request.

Return and Refund Policy

If you are not satisfied with your purchase, please refer to our Return and Refund Policy for guidance on how to return the product and receive a refund or exchange.

Thank you for choosing The Micro Weave for your hair extensions. We are dedicated to providing you with the highest quality products and service. Should you have any questions about your order or our delivery policies, please do not hesitate to contact us.