Returns Policy

Returns and Refunds Policy

At The Micro Weave, your satisfaction is our priority. We understand that sometimes, you may need to return a product. Below, you will find our returns and refunds policy, which is designed to be simple and fair, while complying with UK consumer law.

Returns

You can return any unopened and unused product within 28 days of receiving it for a full refund or exchange, provided that the item remains in its original condition and packaging. Please note that due to hygiene and quality reasons, we cannot accept returns of opened products unless they are faulty.

How to Return:

1. Contact Us: Before sending the item back, please contact us to inform us that you would like to return a product.
2. Return Authorisation: We will provide you with a return authorisation number and instructions on where to send the returned items.
3. Pack the Items: Securely package the items in the original packaging, including any accessories and documentation.
4. Send the Items: Dispatch the items to the address provided. We recommend using a trackable shipping service as we are not responsible for items lost in transit.

Refunds

Once we receive your returned item and it is inspected and approved, we will process your refund. The refund will be credited back to the original method of payment within 14 days of our receiving the return. You will be notified via email once your return has been processed and the refund issued.

Faulty Products

If you receive a product that is faulty or not as described, you are entitled to request a repair, replacement, or refund, irrespective of the product’s opened status. Please report the fault within 30 days of discovering the problem to ensure prompt handling.

How to Report a Faulty Product:

1. Contact Us: Notify us immediately by contacting our customer service with details of the fault.
2. Evidence of Fault: We may ask for a photo or other form of evidence to better understand the nature of the fault.
3. Return the Product: If requested, return the faulty item following the same steps outlined above for returns.
4. Resolution: Upon receiving the faulty item, we will examine it and confirm the defect. You will then be offered a repair, replacement, or a refund.

Exceptions

Please note that some items may be exempt from returns due to health and safety or hygiene reasons unless they are faulty.

Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please do not hesitate to contact us. We are here to help and ensure your shopping experience is as smooth and satisfying as possible.